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July 14th, 2018 by admin

Robots are the new frontline receptionists

JiLL a 57cm tall NAO robot is the new receptionist at JLL Photo: Jessica Hromas Meet the latest employee at property agency giant JLL.
Nanjing Night Net

Her name is JiLL and she is here to assist you as the new receptionist and concierge at the company’s facilities management division in Sydney.

She is 57cm tall humanoid NAO robot and part of the agent’s next step in what it calls its workplace strategy.

Having robots in warehouses is not a new idea, but creating one to be the front of house administrator shows where automation could lead in the white collar office sector.

The idea is that some tasks can now be done by robots, leaving employees to focus on more in-depth “tactical activities”.

JiLL’s work description is to greet and support JLL facilities management team at the 50 Carrington Street building including its staff, visitors and couriers. She will handle a range of front of house tasks, including check-in for meetings, providing directions, contacting hosts and recording and reporting technology or building maintenance issues.

Chris Hunt, JLL’s Australasian head of integrated facilities management (IFM) said the pilot of robotics has started with his team in Australia. Opportunities for managers

He said the use of JiLL is the first step for property managers to assess the opportunities for artificial intelligence in the workplace.

He sees a future for robots in the workplace and organisations will need to understand what robots can offer for the future workplace and they will need a strategy to integrate humans and robots.

“As part of JLL IFM’s innovation programme, we are exploring a range of futuristic service delivery models, including process automation and robotics,” Mr Hunt said.

“The addition of JiLL to our Carrington Street office will enable our technology innovation team to monitor how clients and visitors respond to robots and the current levels of technology. This will help us to continue to develop and improve our client service solutions.”

For JiLL, this will make her very busy.

JiLL will work as part of the WorkSmart Admin Team but will be the sole ‘front of house’ face at 50 Carrington Street. Facial recognition

Phil Clark, JLL’s head of business transformation, IFM said this allows JiLL’s human colleagues to support the business operations and to focus on more tactical activity. JiLL works in conjunction with a tablet based visitor management system.

She has in-built facial recognition software to enable her to respond differently to team members than to external visitors.

“This is really about automating those tasks such as greeting guests, providing directions, and assisting staff with administrative tasks in the workplace. JiLL’s duties will continue to grow over the coming months,” Mr Clark said.

“Over the next 10-20 years, we will continue to see a range of current job functions being fulfilled by robots and other automated machines. We expect to see a range of functions in the customer service industry become automated in this timeframe.”

Mr Clark said this will result in providing opportunities for future workers to upskill and concentrate their efforts on the work that will produce the biggest benefits for business performance.”

Automation is also in the industrial property space where a greater use of robots and other automated technology stands to reduce labor costs and increase efficiency.

However, it also will stoke demand for modernized industrial buildings equipped to accommodate the design requirements and IT infrastructure of automation.

“Industrial real estate is poised for significant change, with the rapid rise of automated technologies and 3D printing set to significantly disrupt the global supply chain,” said Matt Haddon, CBRE’s regional director of industrial & logistics in Pacific.

This story Administrator ready to work first appeared on Nanjing Night Net.